All The Small Print...
The therapists at Conscious Body have collectively worked with more than 13,000 clients. In that time we have come to know that the process of healing from illness requires making changes that can be a bit of a struggle. So by asking us to work with you, you agree to take ownership of your body, to take responsibility for your health, to be committed to the path you have chosen and to make the changes necessary to achieve your goals.
From time to time we come to the realization that we may not be the best therapeutic option for a particular client or a particular condition. Therefore we may decide to not accept a client or we may decide to discontinue appointments for a client. Please understand that we do the very best we can with each client, but we can’t help everyone nor every condition.
A Few FAQs & Our Policies ...
Gratuities
Leaving tips for work well done is greatly appreciated, but please don't feel obligated to do so. We love what we do and your improvement and commitment means more than money! But should you choose to, most tips range from 15% to 20% of the price of the service provided.
What to Wear
You can wear whatever you are comfortable with. Some of our therapies such as lymph drainage will require you to remove most of your clothing.
Your Appointment
Please know that we will do everything we can to make each appointment you have an amazing experience. Therefore we ask that when you are here, you share our space with consideration for others. This means turning off cell phones, speaking in a calm, quiet voice and being respectful of the effort that is being made to help you with your health.
We also ask that you not come into the clinic if you are ill without calling us first to tell us your symptoms. This is so we can be sure you will not compromise our therapists or our other clients, particularly those with weakened immune systems. Please do this at least 24 hours before your appointment to avoid paying a late cancellation fee.
Please arrive on time for your appointment. If you arrive late, then your appointment time may be shortened. If you do not appear within 15 minutes of your scheduled appointment time, then we consider the appointment cancelled and you will be charged the 40% cancellation fee.
Please keep all your belongings including outerwear, cell phone, jewelry, etc. with you at all times while at Conscious Body. We cannot be responsible for any lost or stolen items.
Your E-Mail
We are a paperless practice. This means that our forms, appointment confirmations, appointment reminders and receipts are all provided via email. Therefore each client must have a personal email address (we ask you to avoid providing a work email address) and access to a computer in order for us to work with you. We will only use your email for our own use and we do not share your email address or any personal information with any other company or persons. You do have the opportunity to opt out of our newsletter should you choose, but we ask you to give it a read first because they are incredibly informative and helpful!
Forms
We need you to fill out forms for us. This is essential before we can provide your appointment. If we do not receive the forms ahead of your appointment, we may need to cancel your appointment and you will be charged a 40% late cancellation fee. And please be sure to read the directions for each form because if you answer the questions incorrectly you may need to redo the form. Our forms are digital and must be filled out online.
Cancellations
We ask that you provide us 24 hours notice by phone or email when canceling, so the time may be made available to another client. Should you not be able to do that, regardless of the reason, we will charge a 40% cancellation fee to compensate the therapist for their effort in being available for the time that you have reserved. We will waive this fee if we can rebook the time or if you simply move your appointment time to a different time on the same day.
Weather Cancellation
Throughout the winter season there are days where snow can make everyone change their plans. Our weather policy is that we normally will remain open. If we do have to close due to weather you will receive an automated cancellation notice by e-mail for your appointment and a text or message to your cell phone. This also means we do need to have an e-mail address that you access on weekends and evenings and your cell phone number. If we remain open but you prefer to avoid the snow, please be kind enough to give us 24 hours notice so that our therapists do not struggle to drive to the clinic for an appointment you will not be keeping!
Consideration
Consideration is something we all try to practice every day with the people we meet. This is especially important in our clinic which is a small, enclosed environment. So in order to be considerate of our other clients:
Please do not wear scented products, as it can interfere with the effectiveness of your detoxification experience as well as provide an allergen for chemically-sensitive individuals within the clinic.
Cell phone use is not permitted within the clinic. If your phone is with you we ask you not to use it while inside the clinic even for texting and silence your phone. If you must use your phone, please step out into the hall to do so. This limits the electrical emissions from wireless devices in the clinic.
Please speak softly while in the clinic. Loud sounds do carry within the clinic and your conversation should remain private so please use your inside voice!
Forms of Payment
We ask that payment be made at the completion of your appointment. We accept Visa, Mastercard, Discover or Cash and we will require a valid credit card when you book an appointment. We do not accept personal checks for payment. Should you have any questions regarding a charge you have incurred with us, we ask that you bring this to our attention within 30 days of your visit. After that time it will not be possible to make any corrections.
Product Purchases, Returns & Credits
We try to maintain a complete inventory of all the therapeutic products that we recommend however due to the high volume of products that our patients use, we may not have all the products you require. We will place an order for what you need and you can pick up or we can ship your order generally within a week. We also provide a direct online ordering system for Standard Process and Mediherb which can get you products quickly door to door.
Due to the potency and purity of our products, all returns must be unopened and returned within 30 days of purchase and a clinic credit will be issued. Customized liquid herbal blends, sale items, gift certificates or items that we have specially ordered for you are non-returnable. All returns or online cancellations receive only a clinic credit. We do not provide refunds for any of our products or services, only clinic credits. All clinic credits are redeemable for one year from the date of issue.
Gift Certificates
We enjoy seeing new people come into the clinic to use a gift certificate they have been given for one of our wonderful treatments. Gift certificates or pre-paid services are not returnable nor are they redeemable for cash. Only one gift certificate can be used per service received. Our minimum purchase for a gift certificate is $75.00.
Even smaller print
It is your responsibility to disclose to your therapist any and all past and present medical conditions, and you release him/her from any and all liability due to injury or other causes resulting from the exercise of their duties. You understand that all treatments given are done so by a qualified therapist and you expressly give permission for the treatments received.
If you have any questions at all about the appropriateness of our therapies for your individual health conditions, we recommend discussing everything with your physician and you may choose to do so before scheduling an appointment. Nothing that we provide is intended to take the place of standard medical care, nor to diagnose or treat disease. Our therapies are designed to complement your health choices and provide support through treatment.
If you are taking advantage of a discount or special please note that you can only use one discount per day. Our discounts or specials are not transferable to another person. You cannot apply a discounted amount greater than the actual cost of an item or therapy and all discounts or specials are calculated on the regular full price of a product or therapy.
We reserve the right to modify, discontinue, or raise prices on certain treatments and products without prior notification to ensure that maximum standards of service and quality are met. We try to keep all of our information current, but occasionally any changes may not be reflected immediately in our literature and website.
We also reserve the right to change, alter or modify any of our policies at any time so please pay attention to the policies that are in force at the time of each appointment.